Refund & Return Policy

Last Updated: September 2026

At Indoor Aesthetics, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can help.

1. Returns

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging.
• Proof of purchase may be required.
• The product must not have been damaged due to improper handling or installation.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we will provide instructions for the next steps.

3. Non-Returnable Items

Returns may not be accepted for:

• Products damaged after delivery due to misuse
• Products that have been modified or altered
• Items without their original packaging
• Products returned after the applicable return period

4. Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If approved, the refund will be processed through the original payment method where possible.

Depending on your payment provider, it may take additional business days for the refund to appear in your account.

5. Return Shipping

If the product was damaged, defective, or incorrectly sent, Indoor Aesthetics may cover the return shipping cost.

For other approved returns, return shipping costs may be the customer’s responsibility.

6. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement depending on product availability.

7. Contact Us

For return or refund questions, please contact us